Who we are

At S.C.S.E. (Somos Cultura Servicios Editoriales), we strive to provide an efficient and reliable shipping service to ensure customer satisfaction. Please read our shipping policy carefully before placing an order through our online store.

Order Processing

a) Once an order has been placed with S.C.S.E., it will be processed by the relevant shipping provider within 5–15 business days.

b) During periods of high demand, such as promotional events or holiday seasons, order processing may take longer than usual. We will inform you of any delays that may occur.

c) Orders shipped to destinations outside mainland Spain, including the Balearic Islands, Canary Islands, Ceuta and Melilla, may take longer than the estimated timeframe stated above.

Shipping Methods

a) We work with reliable shipping providers to ensure that your products are delivered safely and as promptly as possible.

b) Available shipping methods will be displayed during checkout, allowing you to select the option that best suits your needs.

Delivery Times

a) Once your order has been processed and dispatched, delivery times will depend on the recipient’s location.

b) Estimated delivery times are generally as follows:

• Within Spain: 5–15 business days. Deliveries outside mainland Spain may take longer.

• International orders: 5–15 business days, depending on the destination country.

c) Please note that these delivery times are estimates and may be affected by circumstances beyond our control, including customs delays, adverse weather conditions and other unforeseen events.

Order Tracking

a) We will provide a tracking number once your order has been dispatched, where tracking is available. You can use this number to follow your parcel through the relevant shipping provider’s website.

b) If you have any questions or require assistance with tracking your order, please contact our customer support team.

Shipping Costs

a) Shipping costs will be calculated during checkout based on the delivery address and the shipping method selected.

b) We may occasionally offer free shipping promotions. Please check our current offers to see whether any such promotions are available.

Delays and Unforeseen Circumstances

Although S.C.S.E. makes every reasonable effort to meet the estimated delivery times stated in this policy, unforeseen circumstances beyond our control may occasionally cause delays.

In such cases, we will endeavour to keep you informed and do our best to resolve any issues as quickly and satisfactorily as possible.

For any questions regarding this Shipping Policy, please contact us at jorge.sanchez@scse.uk.

S.C.S.E. – Somos Cultura Servicios Editoriales